At The Watch Link, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy in compliance with Scottish consumer laws.
1. Returns Eligibility
You may return an item within 14 days of receiving it, provided that:
- The item is unused, unworn, and in its original packaging.
- All tags, protective films, and accessories are intact.
- The item is not a custom or special-order product.
To initiate a return, please contact us at Sales@TheWatchLink.co.uk with your order number and reason for return.
2. Refund Process
Once we receive and inspect your returned item, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable, except in cases where the item is faulty or incorrect.
- If the return does not meet our policy criteria, we may refuse the refund or offer a partial refund.
3. Exchanges
If you received a damaged or incorrect item, you are eligible for an exchange.
- Contact us at Sales@TheWatchLink.co.uk within 48 hours of delivery with photos of the issue.
- We will arrange for a replacement or issue a refund if a replacement is unavailable.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a trackable shipping service for returns, as we are not responsible for lost parcels.
5. Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized watch parts.
- Items that show signs of use or wear.
- Gift cards or digital downloads.
6. Contact Information
For any return or refund inquiries, please email Sales@TheWatchLink.co.uk with your order details.
